Return Policy
We are committed to providing you with quality products and services. If you are not satisfied with our products, we are willing to accept returns under certain conditions. Please read the return policy below:
1. Return conditions
- Items must be returned within 30 days of purchase.
- Items must be in unused and undamaged condition with original tags and packaging.
- Valid proof of purchase required.
2. Return process
- Please contact our customer service team first with order information and reason for return.
- We will provide you with detailed steps and address information for returns.
- After receiving the returned item, we will inspect it and process the refund or exchange after confirming that it meets the return conditions.
3. Refund information
- Refunds will be made to the original method of payment.
- Refunds may take some time to reflect on your account, depending on the payment method you used and your bank's processing speed.
4. Special circumstances
- For returns due to product quality problems, we will bear the return shipping costs.
- For returns that are not caused by quality problems, the customer is responsible for the return shipping costs.
We reserve the right to adjust and interpret our return policy.